- Track calls, letters, faxes, email or other
constituent communications
- Automatically refer constituent communications to the appropriate
people or departments
- Automatically generate letters to constituents detailing actions
taken in response to their
communications
- Store all contact and other required personal information of
constituents
- Attach multimedia files from audio to GIS links regarding
constituent issues or communications
- Generate statistical reports for turnaround times from departments,
service and opinion summaries,
all calls or communications recieved from constituents,
and more
- Provide a web interface for your constituents and field workers
to place service and information
requests using their internet browser
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