ConTrack is a comprehensive correspondence management system designed specifically to track all requests and communications between you and your constituents. With this program, you can track a constituent's calls, letters, faxes, email or other data communications concerning opinions and requests, and automatically refer the information to the correct department and individual for action. ConTrack will then generate a letter to the constituent detailing what is being done and maintain a record of all of the calls you have received and the final results.

Calls can be entered by an operator, or directly by the constituent through the Web interface form. There are a variety of different summaries and other reports available with ConTrack which can give you printed information on an individual call or a whole summary of events.

You can track and create reports on turnaround times from various departments, service and opinion summaries as well as review all calls received to note constituent concerns. You can then make sure that each request is answered satisfactorily. You can even attach scanned copies of letters or other images. And all this is done with the click of a mouse button.